2118 Carolina Place
Fort Mill, SC 29715

Phone 803-548-3320

Frequently Asked Questions

Please read our FAQ before sending us a message.

Where are you located?

Corporate Office:
2118 Carolina Place
Fort Mill, SC 29715
Phone 803-548-3320

Service Facility:
Shelby, NC
Servicing Cleveland County
Phone 803-548-3320

Service Facility:
Oakboro, NC
Servicing Stanly County
Phone 803-548-3320

What areas do you serve?

We serve all of North Carolina, South Carolina, and Georgia.

Where are your technicians licensed?

Our technicians are licensed in North Carolina, South Carolina, and Georgia.

What type of training do your technicians complete?

Our technicians go through rigorous and continuous training. Our technicians are trained through factory schools and seminars as well as ongoing internal training here at SSI.

How often should my scales be calibrated?

That depends on a couple of factors:
1. Do you have an internal quality system that requires a specific interval for calibration?
If so, then this would be the determining factor regardless of how often your scales are used.

2. How important is your accuracy to your profit margin?
We have many customers who calibrate monthly or quarterly, however at a minimum we would recommend at least twice a year. As there are many factors that can affect calibration to an electronic weighing device.

Do you have 24-hour service?

Our normal business hours are Monday – Friday, 8am – 5pm, however, we do offer after-hours service as needed. You can call our number and you will be instructed on how to receive an after-hours service call.

Rick Griffiths
Accounts Manager

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